Return & Cancellation
Returns are acceptable with replacement of the products or reversal of full amount paid by the customer with 7 days of receipt of the product. However, returns are limited to following cases:
1. In case of damaged or defective products: Do not worry, if upon delivery of the product, you find that the product is received in damaged condition immediately notify our Customer Care mail firstname.lastname@example.org, we will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.
2. In case of different product dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care mail email@example.com. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.
Cancellations are allowed without any question asked. However, it is allowed only till the time product is not shipped from our warehouses. Please contact our Customer Care mail at firstname.lastname@example.org to assist you in cancellation of the order.
We will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.
# JSTARMART reserve the right to change or update above policy at any time by placing a notice on the website. Such changes or updated shall be effective immediately upon posting to the website.
# In case of a technical glitch while placing the order, JSTARMART reserves all rights in its sole discretion to cancel or reject an order.
# JSTARMART reserves all rights to reject any orders placed without assigning any reason.